Quality is one of the organisation's goals that is best achieved by applying the principle of obliquity, meaning indirectly, by improving factors that impact quality in your unique business. Quality cannot be measured; rather, it can only be assessed by the end consumer of the product or service. This is why I prioritize enhancing all processes within the company, including fostering a cultural shift towards a 'quality-first' mindset among all employees.

My formula for quality is simple yet demands diligent efforts in various aspects of the business:

QUALITY = CULTURE + DECISIONS - WASTES

I initiated this blog to share the knowledge I gained while applying this formula in real-life scenarios, as I tried to understand how to make the changes in these three components.